FAQ

Orders usually take 2–14 working days to prepare, for both home delivery and in-store collection.

Our range includes lots of limited, hard-to-find sneakers, streetwear pieces and accessories. Some products come to us from partner stock, so sourcing them can take longer.

The courier's delivery time comes on top of the preparation time. We do everything we can to get your order to you as soon as possible.

Once you've placed your order, we'll send you a confirmation email. As soon as your parcel has been handed over to the courier, you'll also receive your tracking details.

If you haven't received a tracking number yet, your order is probably still being sourced or processed. That on its own isn't a problem.

Of course! You can collect your order in person from our Budapest store:

OnSize Store
1061 Budapest, Andrássy út 41.

Orders for in-store collection must be paid for in advance. Please note that collecting in person doesn't mean the item is available straight away — sourcing the product can still take time.

We'll let you know as soon as your order is ready to collect. Please only visit the store once you've heard from us!

You can choose from several convenient and secure payment methods:

• Debit/credit card: fast, encrypted online payment.
• Cash on delivery: where available, you can pay when you receive your parcel.
• Klarna: depending on the options available, you can even pay in instalments. Klarna will show you the exact terms at checkout.

Available payment methods may vary by country and order. You'll always find the exact options at checkout.

100%. At OnSize, we only ever sell authentic products.

We source our sneakers, clothing and accessories from carefully selected, trusted suppliers, and we check every item before it ships to make sure it's authentic and in perfect condition — so you always get the real deal.

Replicas and fakes have no place here. For us, authenticity isn't an extra — it's the bare minimum.

Not every product on our online store is available straight away in our Budapest store.

Part of our range is ordered from partner stock, so if you'd like to see a specific sneaker or size in person, it's worth checking with us beforehand whether it's available in store.

Yes! For online purchases, you can withdraw from your purchase within 14 days of receiving the item, without giving a reason, under the conditions set out by law.

Please return the item with all its original accessories and, if possible, in its original packaging. You're welcome to try it on, but you may be liable for any loss in value resulting from use beyond what's needed to check the item.

The direct cost of returning the item is paid by the customer. You'll find the full details in our Terms & Conditions.

If the size isn't right, get in touch and we'll help you find the best solution.

Size exchanges depend on the availability of the size you want. If an exchange isn't possible, you can use your statutory 14-day right of withdrawal for online purchases.